MP01140104Eastern Bank has asked Boston-based Margulies Perruzzi Architects (MPA) to design prototypes for more interactive, technology-enhanced branches that can serve as models for future locations.

Eastern Bank wants to redefine its retail branch banking program and develop ideas for more self-service, high-tech branches, which it’s calling the “branches of the future.”

“The world of retail banking is changing rapidly, as customers ask for more electronic tools and digital channels to meet their banking needs,” Tom Dunn, senior vice president of Eastern Bank’s general services department, said in a statement. “The MPA design team understands our longstanding commitment to individualized service, and collaborated with us to design a new branch concept that melds technology with an enhanced customer service experience.”

MPA provided retail design services for Eastern Bank’s first “branch of the future” prototype in Cotuit, and created a second “branch of the future” prototype on the campus of Northern Essex Community College in Lawrence.

In the 2,100-square-foot Cotuit branch, MPA updated the traditional teller counter, opting instead for multiple kiosk type stations on the branch floor. An interactive table with a touch-screen keyboard is available to customers to independently complete a transaction, and a community wall with multiple touch screens offers alternate access points to information on banking products. The “micro-branch” location in Lawrence shares space with a restaurant in Northern Essex Community College’s student union building.

Eastern Bank previously collaborated with MPA to redesign the lobby of its corporate headquarters in Boston in conjunction with the establishment of the company’s new innovation lab, Eastern Labs.

MPA Designs Eastern Bank ‘Branches Of The Future’

by Banker & Tradesman time to read: 1 min
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